ZZenaDivo

ZenaDivo Billing, Cancellation & Refund Policy

Effective date: September 30, 2026

This policy explains how payments work for ZenaDivo's paid services: Featured listings, Business and Business Pro subscriptions, and advertising packages. It forms part of our Terms of Service.

1. Prices, currency and taxes

  • All prices are in Canadian dollars (CAD).
  • Prices shown on the Pricing and Advertising pages exclude applicable sales taxes (GST, HST, PST or QST). Taxes are calculated based on your billing address and shown at checkout before you confirm payment.
  • There are no other mandatory fees beyond the price and applicable taxes.

2. How we take payment

Payments are processed securely by Stripe. Your card details go directly to Stripe and are never stored on ZenaDivo's servers. We accept major credit and debit cards, including Visa, Mastercard and American Express.

After each payment, you will receive an email receipt showing what you bought, the amount, taxes and the date. You can view your plan and billing history from the Account page (Manage billing).

3. Featured listings (one-time purchase)

  • Price: CAD $9.99 per listing, plus applicable taxes.
  • Promotes one listing for 21 days from the moment payment is confirmed. The listing stays active for the full promotion.
  • Featured placement increases visibility but does not guarantee views, messages or a sale.
  • Refunds: You can request a full refund within 24 hours of purchase if the promotion has not delivered its featured placement. After that, Featured purchases are non-refundable, except as set out in section 7. If you delete the listing or it is removed for breaking our rules, the unused promotion time is not refunded.

4. Business and Business Pro subscriptions

PlanPriceBilling
BusinessCAD $19.99 / month + taxMonthly, in advance
Business ProCAD $49.99 / month + taxMonthly, in advance
  • Automatic renewal: Subscriptions renew automatically each month on your billing date, and your saved payment method is charged, until you cancel.
  • Cancelling: Cancel anytime from the Account page. Cancellation stops the next renewal. You keep your plan's features until the end of the period you have already paid for; after that, your account moves to the free Basic plan.
  • What happens to listings on downgrade: If you have more active listings than the Basic plan allows, [the most recently posted 3 stay active and the rest are paused / CONFIRM ACTUAL BEHAVIOUR]. Paused listings are not deleted and can be reactivated if you upgrade again.
  • Included featured listings: Business includes 5, and Business Pro includes 15, featured listings per billing period. Unused featured listings do not roll over to the next period and have no cash value.
  • Upgrades and downgrades: [Upgrades take effect immediately and are pro-rated for the rest of the current period. Downgrades take effect at the next renewal. CONFIRM STRIPE PRORATION SETTING.]
  • Refunds: Subscription fees are not refunded for partial months, except as set out in section 7.
  • Price changes: We will email you at least 30 days before any price increase takes effect. You can cancel before the new price applies.

5. Advertising packages

Advertising packages (Neighbourhood, Regional and Featured Banner) are bought separately from seller plans, renew monthly until cancelled, and are governed by our Advertising Terms. Ads start only after our team approves the ad. If we do not approve your ad, you receive a full refund. Impression figures are estimates, not guarantees.

6. Failed payments

If a renewal payment fails, Stripe will retry the charge [up to 3 times over 7 days — CONFIRM STRIPE SMART RETRIES SETTING] and we will email you. If payment still fails, your subscription will end and your account will move to the Basic plan.

7. When we always refund

Regardless of the rules above, we will refund you:

  • if you were charged twice or charged the wrong amount;
  • if a paid feature you bought did not work because of a problem on our side and we could not fix it within a reasonable time;
  • if we close your account for reasons other than your breach of our Terms (pro-rated for the unused period); and
  • wherever consumer protection law in your province or territory gives you a right to a refund or cancellation.

Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

8. How to request a refund or get billing help

Email zenadivo.support@gmail.com with your account email, the date and amount of the charge, and what went wrong. We aim to respond within [2] business days.

Please contact us before disputing a charge with your bank, so we can try to fix it quickly. If a chargeback is filed, we may pause paid features on the account while the dispute is reviewed.

9. Your rights under consumer protection law

Nothing in this policy limits rights you have under consumer protection laws that cannot be waived, including provincial rules on internet agreements and distance contracts (for example in Ontario and Quebec).

Contact

Edward Wallace (operating as ZenaDivo) · 46 Delano Way, Newmarket, Ontario L3X 0L4 · zenadivo.support@gmail.com