ZZenaDivo

ZenaDivo Privacy Policy

Effective date: September 30, 2026

Edward Wallace (operating as ZenaDivo) ("ZenaDivo", "we", "us") respects your privacy. This policy explains what personal information we collect when you use the ZenaDivo marketplace at https://zen-divo-market.lovable.app, why we collect it, who we share it with, and the choices and rights you have.

1. Person in charge of privacy

Our Privacy Officer is responsible for protecting personal information at ZenaDivo:

Edward Wallace, Privacy Officer Edward Wallace (operating as ZenaDivo), 46 Delano Way, Newmarket, Ontario L3X 0L4 Email: zenadivo.support@gmail.com

2. Information we collect

Information you give us

  • Account: email address and password (stored in hashed form by our authentication provider); display name [and phone number, if collected].
  • Listings: titles, descriptions, photos, prices, category, city and province. Listings are public.
  • Messages: messages you send and receive on ZenaDivo.
  • Favourites and activity: listings you save and plans you choose.
  • Business and advertiser details: business name, contact details and ad content, if you buy a Business plan or advertising.
  • Support: what you tell us when you contact us.

Payment information Payments are processed by Stripe. Stripe collects your card details directly. We receive limited information from Stripe, such as the card brand, last four digits, expiry date, billing postal code and province (to calculate tax), and payment status. We never receive or store your full card number.

Information collected automatically

  • Device and log data: IP address, browser type, pages viewed, dates and times, and referring pages.
  • Cookies and similar technologies: see section 7.

Information from others Reports from other users about your listings or behaviour, and information from Meta if you interact with our ads (see section 7).

3. Why we use your information

  • To create and secure your account and operate the marketplace (post listings, messaging, favourites, search).
  • To process payments for paid services, send receipts and manage subscriptions.
  • To show listing and advertiser analytics included in paid plans (these are aggregated, such as views and saves).
  • To keep the Service safe: detect fraud, spam and scams; enforce our Terms; respond to reports.
  • To provide customer support.
  • To send service messages (such as receipts, security alerts and changes to our Terms).
  • To send marketing emails only with your consent, in line with Canada's Anti-Spam Legislation (CASL). You can unsubscribe at any time.
  • To measure and improve the Service and our advertising.
  • To comply with the law.

We do not sell your personal information.

4. What other users can see

Your listings (including photos, price, city and province) and your display name are public. Your email address is not shown to other users. Anything you include in a listing or message is visible to the people who can see it, so do not share sensitive personal information there.

5. Who we share information with

We share personal information only as needed with:

  • Service providers who host and run the Service for us, under contracts that require them to protect it: [Lovable (website hosting); Supabase (database, authentication and file storage); Stripe (payment processing); EMAIL PROVIDER; ANALYTICS PROVIDER — CONFIRM].
  • Authorities, when the law requires it or to protect the safety of any person.
  • A buyer or successor if our business is sold or reorganized, subject to this policy.

6. Storage outside Canada

Some of our service providers store or process information outside Canada, including in the United States. Information stored outside Canada is subject to the laws of that country and may be accessed by its authorities. Before transferring personal information of Quebec residents outside Quebec, we assess whether it will be adequately protected, as required by Quebec law.

7. Cookies, analytics and advertising

We use:

  • Essential cookies to keep you signed in and keep the Service secure. These are always on.
  • Analytics to understand how the Service is used. We use basic, privacy-friendly listing view counts only.
  • No advertising cookies. We do not currently use the Meta Pixel or other advertising trackers. If we add them, they will stay off until you accept them.

You can also control ad personalization in your Facebook settings and through your browser.

8. How long we keep information

  • Account information: while your account is open, then deleted or anonymized within [90] days after you close it.
  • Listings and messages: until you delete them or your account is closed, subject to backups for up to [30] days.
  • Payment and tax records: for the period required by Canadian tax law (generally 6 years).
  • Information about rule-breaking or fraud: as long as needed to protect the Service and other users.

9. How we protect information

We use reasonable safeguards, including encrypted connections (HTTPS), access controls, and payment processing by a PCI DSS–certified provider. No system is perfectly secure. If a privacy breach creates a real risk of significant harm, we will notify affected people and the Office of the Privacy Commissioner of Canada (and the Commission d'accès à l'information du Québec, where applicable) as required by law.

10. Your rights and choices

You can:

  • access the personal information we hold about you;
  • ask us to correct it;
  • withdraw consent (for example, to marketing emails or advertising cookies), subject to legal and contractual limits;
  • ask us to delete your account and information; and
  • if you live in Quebec, ask for your information in a structured, commonly used technological format, and ask us to stop disseminating it or de-index it where the law allows.

To make a request, email zenadivo.support@gmail.com. We will respond within 30 days. We may need to verify your identity first.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information.

11. Children

ZenaDivo is not intended for anyone under the age of majority in their province or territory, and we do not knowingly collect their personal information.

12. Changes

We will post any changes on this page and update the effective date. If a change is significant, we will tell you by email or a notice on the Service.

13. Contact

zenadivo.support@gmail.com · Edward Wallace (operating as ZenaDivo), 46 Delano Way, Newmarket, Ontario L3X 0L4