ZZenaDivo

ZenaDivo Terms of Service

Effective date: September 30, 2026

These Terms of Service ("Terms") are an agreement between you and Edward Wallace (operating as ZenaDivo) ("ZenaDivo", "we", "us"), operator of the ZenaDivo marketplace at https://zen-divo-market.lovable.app (the "Service"). By creating an account or using the Service, you agree to these Terms, our Privacy Policy, our Billing, Cancellation & Refund Policy, our Community Guidelines & Prohibited Items and, if you advertise, our Advertising Terms. If you do not agree, do not use the Service.

1. What ZenaDivo is

ZenaDivo is an online marketplace where people in Canada can post listings for items, browse listings, save favourites and message each other.

ZenaDivo is a venue only. We are not the buyer or seller of any item listed on the Service, and we are not a party to any agreement between buyers and sellers. We do not own, inspect, store, ship or guarantee listed items, and we do not verify the identity of users or the accuracy of listings unless we say otherwise in writing.

Payments for items are arranged directly between buyers and sellers, outside the Service. ZenaDivo only charges for its own paid services (section 7).

2. Eligibility

You must be at least the age of majority in your province or territory of residence to create an account. By creating an account, you confirm that you meet this requirement and that the information you give us is accurate. Business accounts must be opened by a person authorized to bind the business.

3. Your account

You are responsible for all activity under your account and for keeping your password confidential. Tell us immediately at zenadivo.support@gmail.com if you believe your account has been used without permission. One person may not operate multiple free accounts to get around listing limits.

4. Listings

When you post a listing, you confirm that:

  • you own the item or have the right to sell it;
  • the description, photos, price and location are accurate and not misleading;
  • the item is legal to sell in Canada and in your province, and is not recalled or banned (see our Community Guidelines & Prohibited Items);
  • the price is stated in Canadian dollars; and
  • you will honour the price and terms you advertise, subject to the buyer's agreement.

Sellers are responsible for complying with all laws that apply to their sale, including consumer product safety laws. Under the Canada Consumer Product Safety Act, a person who sells or gives away a used product is responsible for making sure it is not recalled or banned and meets current Canadian safety requirements.

Listing limits, photo limits and listing durations depend on your plan and are shown on the Pricing page. Listings expire at the end of their duration unless renewed.

We may edit the category of, hide, suspend or remove any listing, at our discretion, including listings we believe break these Terms or the law.

5. Buying

Buyers are responsible for reviewing listings, asking questions, inspecting items before paying, and deciding whether to buy. Any sale is between the buyer and the seller. Follow our Safety Tips.

6. Messages and conduct

Messaging is for discussing listings. You may not use the Service to:

  • send spam, unsolicited commercial messages or chain messages;
  • harass, threaten, discriminate against or impersonate anyone;
  • ask for or share passwords, financial account details or government identification;
  • attempt scams, including overpayment, fake payment confirmation, deposit or gift-card schemes;
  • post content that is illegal, infringing, sexually explicit, hateful or violent;
  • scrape, copy or harvest data from the Service, or interfere with its operation or security; or
  • get around listing limits, fees, bans or technical measures.

7. ZenaDivo paid services

ZenaDivo offers optional paid services:

  • Featured listing: a one-time purchase that promotes one listing for 21 days;
  • Business and Business Pro subscriptions: recurring monthly plans with higher listing limits, a storefront, analytics and included featured listings; and
  • Advertising packages: display advertising bought separately from seller plans and governed by our Advertising Terms.

Current prices, inclusions and limits are shown on the Pricing page and Advertising page. All prices are in Canadian dollars and exclude applicable taxes, which are calculated and shown at checkout before you pay. Subscriptions renew automatically until cancelled. Billing, renewal, cancellation and refunds are governed by our Billing, Cancellation & Refund Policy.

Featured placement increases visibility but does not guarantee any number of views, messages or sales.

8. Payment processing

Payments for ZenaDivo paid services are processed by Stripe. When you pay, you also agree to Stripe's terms, and your payment card details are collected and stored by Stripe, not by ZenaDivo. ZenaDivo does not receive or store your full card number.

9. Your content and licence to us

You keep ownership of the photos, text and other content you post ("Your Content"). You grant ZenaDivo a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, resize, and distribute Your Content for operating, improving and promoting the Service, including showing listings in ZenaDivo's own social media posts and ads. This licence ends when Your Content is deleted from the Service, except for copies kept in backups for a reasonable period, content already shared with others, or where we must keep it by law.

You confirm you have the rights needed to post Your Content, including permission from anyone who appears in your photos.

10. Intellectual property complaints

If you believe content on the Service infringes your copyright or trademark, email zenadivo.support@gmail.com with: your contact details, the work or mark concerned, the link to the content, and a statement that the information is accurate and that you are the rights holder or authorized to act for them. We may remove content and suspend repeat infringers.

11. ZenaDivo's property

The Service, including the ZenaDivo name, logo, design and software, belongs to ZenaDivo or its licensors. You may not use them without our written permission, except to share links to listings.

12. Reporting, moderation and enforcement

You can report a listing, user or message by contacting zenadivo.support@gmail.com or using the Report button on a listing. We may investigate and take any action we consider appropriate, including warnings, removing content, limiting features, suspending or closing accounts, and cooperating with law enforcement where the law allows or requires. We are not required to monitor the Service, and we are not responsible for user content.

13. Suspension and termination

You may close your account at any time from by contacting us. We may suspend or close your account if you break these Terms, if we are required to by law, or if your activity creates risk for other users or for ZenaDivo. If we close your account for reasons other than your breach of these Terms, we will refund any unused prepaid portion of a paid service, calculated on a pro-rated basis.

14. Availability and changes to the Service

We work to keep the Service available but do not promise it will be uninterrupted or error-free. We may change, add or remove features. If we remove a paid feature you have already paid for, we will provide a pro-rated refund or a comparable replacement.

15. Disclaimers

To the extent permitted by law, the Service is provided "as is" and "as available". We do not guarantee the quality, safety, legality or accuracy of listings, the ability of sellers to sell, the ability of buyers to pay, or that any user will complete a transaction. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be excluded by contract.

16. Limitation of liability

To the extent permitted by law, ZenaDivo is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of the Service or from any transaction between users. To the extent permitted by law, ZenaDivo's total liability to you for any claim relating to the Service is limited to the greater of (a) the amount you paid ZenaDivo in the 12 months before the claim arose and (b) CAD $100.

These limits do not apply where prohibited by law, including to liability for gross negligence or intentional fault, and do not limit the rights of consumers in Quebec under the Consumer Protection Act (Quebec) or similar laws elsewhere.

17. Indemnity

To the extent permitted by law, you agree to indemnify ZenaDivo against claims, losses and costs (including reasonable legal fees) arising from Your Content, your transactions with other users, or your breach of these Terms or the law. This section does not apply to consumers where prohibited by law.

18. Disputes between users

Disputes about a transaction are between the buyer and the seller. We may, but are not required to, help resolve them. If you have a complaint about ZenaDivo itself, contact zenadivo.support@gmail.com first so we can try to resolve it.

19. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction, except that consumers may bring claims in the courts of their own province or territory where the law gives them that right.

20. Language

[Required for Quebec users under the Charter of the French Language: a French version of these Terms must be made available before an English version is presented. Once a French version exists, add:] Ces conditions sont disponibles en français. The parties have expressly requested that these Terms and related documents be drawn up in English, after having been provided with the French version.

21. Changes to these Terms

We may update these Terms. If a change is material, we will give at least 30 days' notice by email or a notice on the Service before it takes effect. For subscriptions, you may cancel before the change takes effect and it will not apply to you for the rest of your paid period. Continuing to use the Service after the effective date means you accept the updated Terms.

22. Contact

Edward Wallace (operating as ZenaDivo) 46 Delano Way, Newmarket, Ontario L3X 0L4 Email: zenadivo.support@gmail.com